Return and Exchange Policy

Reconsidered Your Purchase? Here's Your Guide:

Dear Valued Customer,

If you've had a change of heart regarding your recent purchase, we want to ensure a smooth and transparent return process. Kindly review our updated return policy:

1. Timeline for Returns:
  - Please initiate the return process within 14 days of the order date by sending the products back to Albany Aggregates Desborough.

2. Return Arrangements:
  - To facilitate your return, kindly Contact Us to make necessary arrangements.
  - For larger items, collections can be organized at the customer's expense.

3. Packaging Guidelines:
  - We kindly request that you package your returns with care. Items must be returned in good condition and remain unopened, retaining their original delivery packaging. This ensures a seamless processing of your refund.

4. Responsibility for Return Costs:
  - Please be advised that all costs associated with the return are the responsibility of the customer.

Refund Processing:

1. Credit/Debit Card Refund:
  - Upon receiving and processing your return, your credit/debit card will be credited promptly.
  - Please allow up to 5 days from the processing date for the refund to reflect in your account.

2. Statement Appearance:
  - It's important to note that the credit may not immediately appear on your subsequent statement unless it aligns with your credit/debit card company’s billing or statement cycle. Rest assured, it should be visible on the following statement.

We appreciate your understanding and cooperation in adhering to our return policy. If you have any queries or require further assistance, please do not hesitate to get in touch with us.

Thank you for choosing Albany Aggregates Desborough.